At Rawice Creations, we take pride in delivering top-quality products, but certain aspects of the manufacturing process are unavoidable. Many of our items are crafted using 3D printing and injection molding. As a result, some 3D print layer lines may be visible—this is a natural characteristic of the process. Similarly, injection-molded components might show minor imperfections like sink holes, which occur as the plastic cools. These features are normal and do not affect the functionality of the products. If you have any questions or concerns, please don’t hesitate to reach out via our contact form.

At Rawice Creations, we carefully test and securely pack every order to ensure it reaches you in perfect condition. While we do everything possible to prevent issues, less than 1% of the time, unforeseen challenges can arise. Unfortunately, once your order is dispatched, shipping speed and handling are beyond our control.

If your order arrives damaged due to rough transit or exposure to extreme conditions, please contact us right away. Our team will resolve the issue promptly—your satisfaction is our priority.

If your order is delayed beyond the estimated delivery date, don’t worry! Shipping delays often result from carrier issues such as understaffing, flight disruptions, or peak periods like holiday sales. We recommend monitoring your tracking information closely. For significant delays, contacting your local courier can provide more detailed updates. Once you have their response, we’re here to help find a positive solution on our end.

If you have any questions or need assistance, feel free to reach out to our support team via our contact form. We're here to help!